<![CDATA[New M5 AirQ not working?]]>Hello, new user here.

I just received my new M5 AirQ. I have two problems:

  1. AirQ default application not working.
    I followed instructions to connect the device to my access point. It connected but I don't see any data uploaded to the displayed web page and the AirQ display says "Upload... NG: [incrementing number]". The wifi access point does not block the traffic. What could be the problem?

  2. Cannot flash new FW using M5Burner
    Following https://www.youtube.com/watch?v=U6wNe5r8VhA (using a Mac), I don't see a serial port enumerate when I plug in the AirQ, and the Burn attempts fail. The video unfortunately seems to be for Windows users only. Is there a MacOS instruction somewhere?

Thanks much,
gj

]]>https://community.m5stack.com/topic/6830/new-m5-airq-not-workingRSS for NodeTue, 12 May 2026 09:57:52 GMTWed, 25 Sep 2024 16:46:44 GMT60<![CDATA[Reply to New M5 AirQ not working? on Wed, 23 Apr 2025 12:41:55 GMT]]>@Anasilviaavalos had the same, M5burner bind with account and re-load firmware/ user application sorted it

]]>https://community.m5stack.com/post/28947https://community.m5stack.com/post/28947Wed, 23 Apr 2025 12:41:55 GMT<![CDATA[Reply to New M5 AirQ not working? on Tue, 11 Mar 2025 18:41:21 GMT]]>@gjwep Could you solved this problem?

I have exactly the same problem, i cant see on the web the information.

If you did it, could you tell me how you resolved it?

Thanks u so much

]]>https://community.m5stack.com/post/28474https://community.m5stack.com/post/28474Tue, 11 Mar 2025 18:41:21 GMT<![CDATA[Reply to New M5 AirQ not working? on Mon, 30 Sep 2024 13:52:23 GMT]]>@gjwep Read the instructions on the website.

]]>https://community.m5stack.com/post/26551https://community.m5stack.com/post/26551Mon, 30 Sep 2024 13:52:23 GMT<![CDATA[Reply to New M5 AirQ not working? on Mon, 30 Sep 2024 13:17:01 GMT]]>@ajb2k3 thanks.

Is a communication driver required to test the AirQ standalone, just with its demo application on it? This is all done from my iphone as per the instructions. Is there a documentation on the demo application?

How do I know the device is actually in boot mode?

]]>https://community.m5stack.com/post/26550https://community.m5stack.com/post/26550Mon, 30 Sep 2024 13:17:01 GMT<![CDATA[Reply to New M5 AirQ not working? on Thu, 26 Sep 2024 07:49:24 GMT]]>@gjwep no communication driver?
Faulty cable, have put it in boot mode?

]]>https://community.m5stack.com/post/26509https://community.m5stack.com/post/26509Thu, 26 Sep 2024 07:49:24 GMT